Customer Experience
Customer Experience Consultation
TGL provides cutting-edge consultancy services to support the embedding of a customer-centric culture into any organization. These services include, but are not limited to:
Creation and/or documentation of Standard Operating Procedures impacting the customer experience
Development of Customer Service Charter/Mission/Values
- System Review including alignment of strategic goals with Customer Experience Goals
- Evidence-based assessment, measurement, and monitoring (link to Assessing and Monitoring Page)
- Review and development of employee recognition programmes:
- Review of recruitment strategies to ensure ‘right fit’
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