Elizabeth Terry is the Managing Director of TGL S.M.I.L.E. She is a certified Trainer and Master Coach of Neuro linguistic programing (NLP), Timeline Therapy ®, and Hypnosis. She is recognized by the American Board of NLP, Timeline Therapy ® Association, and the American Board of Hypnotherapy. Elizabeth Terry is an expert in the field of Customer Service Excellence and Service Excellence Leadership. From her diverse experiences, she blends the best of neuro-linguistic programming, with her cutting-edge knowledge of people development and leadership technologies. A Commonwealth Fellow, Elizabeth is also a trained and certified project manager. She holds a bachelor’s degree in Spanish and French and an Executive master’s in business administration, both from the University of the West Indies.